Frequently Asked QuestionsFAQs

You pay the hospital directly. You can pay using international credit/debit cards, cash (foreign currency like USD, Euros, or Indian Rupees depending on local regulations), or via bank wire transfer directly to the hospital's official account.

Yes. Massvaa Care charges a service fee for coordination, which your coordinator explains before you proceed. Your treatment is billed separately by the hospital, and you pay the hospital directly, with no markup from us.

International bank wire transfers typically take 3 to 5 business days to clear in the hospital's account. We recommend initiating wire transfers at least one week before your travel date and sharing the swift copy with us so we can coordinate pre-admission clearance with the hospital.

Many major hospitals in India have tie-ups with international insurance providers. However, coverage depends on your specific policy and whether the hospital is in-network. Cashless treatment is rarely available immediately for international insurance, and patients often have to pay upfront and claim reimbursement. We recommend checking with your insurer and hospital admission desk before travel.

Initial estimates are indicative and based on your pre-travel reports. The final bill is determined by the treating specialists after physical examination and diagnostics. If complications arise or a different procedure is clinically necessary, the cost may change. The hospital is required to inform you or your attendant before proceeding with major cost additions.

Your written hospital estimate lists the included charges and any exclusions. Review the room category, surgeon fees, medicines, implants, ICU days and tests with your coordinator before travelling.

Airport pickup and transport between your accommodation and the partner hospital are coordinated as part of our service. Your coordinator explains what is included in the service fee before you proceed.

Yes. We coordinate with dedicated interpreters fluent in Russian, French, and Arabic to assist patients from Central Asia and Africa. The interpreter will accompany you to consultations and help translate communications with the medical team.

Language support during hospital hours and consultations is part of our coordination service, and your coordinator explains what is included before you proceed. A full-time private interpreter outside clinical coordination costs extra.

The stay duration varies by procedure. For example, joint replacements require 10–14 days post-discharge for physical therapy and a fit-to-fly evaluation, while minor procedures may require only 3–5 days. Your treating surgeon will issue a Fit-to-Fly certificate when it is safe for you to travel.

We do not book flights directly. However, we assist you in identifying the best routes, coordinating flight dates with your hospital admission schedule, and preparing necessary documentation for immigration.

Once you confirm your treatment plan, the partner hospital will issue an official Visa Invitation Letter (VIL) on their letterhead. You must upload this VIL when applying for an Indian Medical Visa online or at the nearest Indian Mission.

The e-Medical Visa is an online visa application available to citizens of eligible countries. It is usually granted in about 72 hours and allows triple entry into India within 60 days of first arrival. Apply at least 4 days before you fly; the official portal is the final word on timings.

Under Indian immigration rules, foreign nationals staying in India for more than 180 days on a medical visa must register with the Foreigners Regional Registration Office (FRRO) within 14 days of arrival. We coordinate the online paperwork for you.

Yes. Up to two family members or attendants can accompany you. They must apply for a Medical Attendant Visa (MX) which has the same validity as your medical visa.

No. Pakistani nationals cannot apply for an e-Visa and must apply for a physical visa at an Indian Mission. They are also subject to mandatory police reporting and registration within 24 hours of arrival in India.

All clinical evaluations, diagnoses, treatment recommendations, and surgical decisions are made solely by the qualified specialists at the treating partner hospital. Massvaa Care does not interfere with or influence clinical decisions.

If clinical complications occur while you are in India, the treating hospital team will manage your care. We coordinate with the hospital administration to ensure clear communication and support for your attendants. Post-discharge care escalation is managed in coordination with your treating surgeon.

We verify the JCI (Joint Commission International) or NABH (National Accreditation Board for Hospitals) status of our partner facilities by checking the official public registries of these boards. We list the accreditation status on each hospital page.

We maintain a list of verified guest houses, service apartments, and hotels located within 2–5 kilometers of our partner hospitals. These options cater to different budgets, feature basic kitchen facilities for attendants, and offer hygienic environments suitable for post-operative recovery.

For a medical emergency, contact the treating hospital's emergency department or local emergency services first — they provide clinical care, we do not. For coordination problems during your stay, contact your designated on-ground coordinator, whose direct number is given to you on arrival, or message us on WhatsApp at +91 7303057129. Unresolved issues follow the steps on our complications and escalation page.

Our wellness service arranges stays in India’s traditional health systems — Ayurveda, Yoga & Naturopathy, Homeopathy, Unani, Siddha and Sowa-Rigpa — at vetted centres, with a personal concierge.

Yes, as a recovery stay after your treatment, and only once your treating doctor has given written clearance. Wellness programmes never replace medical treatment.

We work with centres whose practitioners are registered with the relevant Indian council for their system, and we prefer NABH-accredited AYUSH centres.

India offers a dedicated AYUSH visa for treatment in traditional systems. Your concierge confirms the right category for your plan and passport.