Payments & Refunds

Direct Billing to Hospital

At Massvaa Care, we enforce a strict Direct Billing Policy. You do not pay us for your medical treatment. All payments for diagnostic tests, surgeries, ward stays, medications, and clinical implants are made directly to the official billing desk or bank account of the treating hospital.

Accepted Payment Methods

Our partner hospitals accept the following payment methods:

• Bank Wire Transfer (SWIFT): Direct transfer to the hospital's corporate account. Recommended for pre-travel deposits.
• Credit/Debit Cards: Major international cards (Visa, MasterCard) are accepted. Note that foreign transaction fees and daily limits may apply depending on your home bank.
• Cash: Major currencies (USD, EUR, GBP) are accepted for conversion at local exchange counters, subject to Indian forex regulations and passport verification.

Wire Transfer Timelines

International bank wire transfers (SWIFT) typically take 3 to 5 business days to clear in the hospital's Indian bank account. If you plan to pay via wire transfer:

1. Initiate the transfer at least 7 to 10 days before your travel date.
2. Request a Swift Confirmation copy from your bank.
3. Share the swift copy with your Massvaa Care coordinator so we can verify pre-admission clearance with the hospital finance team.

Refund Processing

If you pay a pre-admission deposit to the hospital and your actual treatment cost is lower than the deposit, or if the treatment is cancelled/modified based on clinical evaluations:

• Hospital Refund Policy: Refunds are processed solely by the treating hospital according to their internal billing guidelines. Massvaa Care cannot issue refunds on behalf of the hospital.
• Refund Timeline: Hospital refunds for international bank transfers or card payments typically take 15 to 30 business days to process and credit back to the original source account.
• Facilitator Coordination: Our patient coordinators will assist you in filling out the refund application forms and tracking the approval process with the hospital finance department before your departure.