What We Don’t Do
Establishing clear expectations for a safe and transparent medical journey
Clear Service Boundaries
At Massvaa Care, we believe that transparency is essential to building a trustworthy relationship with our patients. To avoid any confusion, we have outlined the specific boundaries of our services as a medical travel facilitator.
1. We Do Not Provide Medical Advice or Diagnosis
Massvaa Care is not a healthcare provider, clinic, or hospital. We do not practice medicine, diagnose medical conditions, prescribe treatments, or provide clinical advice. All medical information displayed on our website is for educational purposes only.
Read the medical disclaimer →2. We Do Not Make Clinical Decisions
We do not select treatments, recommend clinical plans, or make medical decisions for patients. All clinical evaluations, treatment regimens, and surgical recommendations are made solely by the treating specialists at our partner hospitals.
See partner specialists →3. We Do Not Replace the Treating Doctor
Our coordination services do not replace the relationship between you and your local treating physician or the specialists in India. We strongly recommend that you consult with your local doctor before making travel arrangements for medical treatment abroad.
4. We Do Not Set or Control Hospital Pricing
Massvaa Care does not set, control, or markup the cost of medical procedures. All treatment quotes and final billing ranges are established directly by the partner hospitals. Your payment goes directly to the hospital's official account or billing desk.
How billing and refunds work →5. We Do Not Guarantee Medical Outcomes
Medical procedures carry inherent risks. Massvaa Care coordinates access to partner hospitals, but we do not guarantee clinical success, recovery timelines, or medical outcomes.
If something goes wrong →6. We Do Not Process Insurance Claims
We do not evaluate, process, or verify health insurance policies. While we coordinate with the hospital admission desk to help you identify if they accept your international insurer, final claims processing and approval are strictly between you, the hospital, and your insurance provider.
7. We Do Not Hide Our Fees
Our service fee is explained to you before you proceed, and we do not add markups to your hospital bill. You pay the hospital directly for your treatment.
How we are paid →What we do
- Find certified treatment options at partner hospitals
- Arrange report evaluations with hospital specialists
- Compare written hospital quotes side by side
- Coordinate visa letters, airport pickup and accommodation
- Arrange language interpretation
Before you decide
- Discuss the hospital’s treatment plan with your own doctor at home
- Ask the hospital for its own outcome data for your procedure
- Check the hospital’s accreditation on the official registry
- Read the written estimate’s inclusions and exclusions with us