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Patient & Attendant Guide

Practical Information for Your Medical Travel

Everything you and your family attendants need to know about preparing, traveling, staying, and navigating healthcare in India.

Everything Arranged Before & During Your Stay

Medical travel involves more than clinical appointments. Explore our practical guides designed to make your journey structured and hassle-free.

Accommodation & Attendants

Verified guest houses, serviced apartments with kitchens, and 3/4-star hotels located within 2–5 km of partner hospitals in Delhi NCR. Safe, hygienic environments for attendants.

  • Kitchenette options for dietary needs
  • Elevator access & wheelchair friendly
  • Budget range $20–$50 USD / night
View Attendant Guide →

Payments & Direct Billing

You pay the hospital directly. Massvaa Care does not collect medical fees or mark up hospital bills. Learn about SWIFT wire transfers, international cards, and refund timelines.

  • Direct payment to hospital bank account
  • SWIFT wire clearance: 3–5 business days
  • Bill auditing & refund assistance
View Billing Guidelines →

Complications & Advocacy

While clinical decisions rest with treating hospital specialists, Massvaa Care acts as your patient advocate if you encounter clinical delays, administrative disputes, or billing questions.

  • Dedicated patient liaison coordination
  • Bill review before discharge settlement
  • Clear 2-tier escalation process
Read Escalation Policy →

Medical Records Privacy

How your diagnostic reports, scan images, and clinical histories are protected, encrypted during transit, and shared strictly with accredited hospital evaluation desks.

  • SSL 256-bit encrypted transmission
  • Explicit consent required before sharing
  • Right to data deletion upon request
Read Privacy Protocol →

Emergency & Air Transfer

Coordination of rapid ICU bed reservation, urgent Visa Invitation Letters (VIL), and airport tarmac ground ambulance transfers for critical condition patients.

  • Advance ICU bed coordination
  • Expedited VIL documentation
  • Advanced Life Support (ALS) transfers
View Transfer Protocols →

Facilitator Scope Boundaries

Clear, honest expectations of what Massvaa Care does as a travel facilitator—and what is handled solely by hospital clinicians, medical boards, and embassies.

  • No medical advice or clinical diagnosis
  • Pricing set directly by hospitals
  • Independent clinical decision-making
View Scope Disclaimers →

Quick Attendant Arrival Checklist

1. Local SIM Card

Our on-ground coordinator assists you at Delhi airport or near your accommodation to get an Indian SIM card using your passport copy.

2. Currency Exchange

Carry USD or EUR bills printed after 2013 for favorable exchange rates at authorized foreign exchange counters in Delhi.

3. Language Interpreters

Dedicated interpreters for Russian, Arabic, and French are scheduled to accompany you during hospital consultations and administrative checks.

4. Local Transport

Airport pickup is coordinated for you. For daily travel, app-based cabs (Uber) and metro connectivity make local travel seamless.

Have Questions About Your Travel Logistics?

Our coordination desk is available to assist you with cost estimates, accommodation guidance, and visa letters.

Request Cost Estimate → Chat on WhatsApp